Privacy Policy — 365 Casino Philippines

Last updated: June 2026 · Effective: 1 January 2025

This Privacy Policy describes how 365 Casino (365casino-official.net) collects, uses, stores, and protects your personal information. We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as overseen by the National Privacy Commission (NPC).

📋 Summary: We collect your data to provide casino services, verify your identity, process payments, and comply with PAGCOR and AMLA regulations. We do not sell your personal data to third parties. You have the right to access, correct, and delete your data.

1. Who We Are

365 Casino is operated by a PAGCOR-licensed entity based in the Philippines. For data privacy purposes, we are the Personal Information Controller (PIC) of all data collected through 365casino-official.net. You can contact our Data Privacy Officer (DPO) at: [email protected].

2. What Personal Data We Collect

Data Category	Examples	Why We Collect It
Identity Data	Full name, date of birth, nationality, government ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, home address	Account communication, verification, support
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser, session logs	Security, fraud prevention, service improvement
Usage Data	Games played, bet amounts, session duration, login times	PAGCOR reporting, responsible gaming monitoring
Marketing Data	Communication preferences, bonus claims	Sending relevant promotions (with your consent)
KYC Documents	Government ID photos, selfies, utility bills	Identity verification as required by law

3. How We Use Your Data

✓Providing our services — Processing your account, deposits, withdrawals, and gameplay

✓Legal compliance — Meeting our PAGCOR licence conditions, AMLA requirements, and NPC obligations

✓Identity verification (KYC) — Confirming your identity as required by Philippine law

✓Fraud prevention and security — Protecting your account and preventing money laundering

✓Customer support — Responding to your queries, complaints, and requests

✓Marketing (with consent) — Sending bonus offers and promotions if you've opted in

✓Responsible gaming — Monitoring for signs of problem gambling and applying player protections

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal data based on the following legal grounds:

1Consent — For marketing communications and optional cookies. You can withdraw consent at any time.

2Contract performance — To fulfil our obligations under our Terms and Conditions when you create an account.

3Legal obligation — KYC, AML, and PAGCOR reporting requirements under Philippine law.

4Legitimate interest — Fraud prevention, security monitoring, and service improvement.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Philippine law. Under AMLA, transaction records must be kept for at least 5 years after the last transaction date. KYC documents are retained for the duration of your account plus 5 years after closure.

We do not sell your personal data. We may share data with:

•PAGCOR — As required by our gaming licence for regulatory reporting

•AMLC (Anti-Money Laundering Council) — For suspicious transaction reporting under AMLA

•Payment processors — GCash, Maya, and banking partners for processing your transactions

•KYC providers — Third-party identity verification services (under strict data processing agreements)

•Game providers — Technical data shared with game providers (PG Soft, Evolution, etc.) to enable gameplay

•Law enforcement — When legally required by court order or competent authority

7. Your Rights Under the Data Privacy Act

📋 Right to Access

Request a copy of the personal data we hold about you at any time.

✏️ Right to Correction

Request correction of inaccurate or outdated personal information in your account.

🗑️ Right to Erasure

Request deletion of your data (subject to legal retention requirements).

🔒 Right to Data Portability

Request your personal data in a structured, commonly used machine-readable format.

🚫 Right to Object

Object to processing of your data for marketing purposes. Opt out at any time via account settings.

⚖️ Right to Lodge Complaint

File a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe we've mishandled your data.

To exercise any of these rights, email our DPO at [email protected]. We will respond within 15 business days as required by the Data Privacy Act.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; regular security audits and penetration testing; strict access controls — only authorised staff can access personal data on a need-to-know basis; multi-factor authentication for internal systems.

9. Cookies

We use cookies and similar technologies to improve your experience on our website. For full information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

10. Children's Privacy

365 Casino's services are strictly for persons aged 21 and above. We do not knowingly collect personal data from individuals under 21. If you believe a minor has registered, please contact us at [email protected] immediately and we will take action to remove their account and data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email to your registered address at least 7 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Our Data Privacy Officer

For any data privacy questions or to exercise your rights:
Email: [email protected]
Subject line: "Data Privacy Request — [Your Name]"
Response time: Within 15 business days

You can also contact the National Privacy Commission (NPC) of the Philippines:
Website: www.privacy.gov.ph
Email: [email protected] · Hotline: (02) 8234-2228

365 Casino · 365casino-official.net · PAGCOR Licensed · Data Privacy Act 2012 Compliant · Terms · Cookies · Contact