365 Casino — Contacts & Support
365 Casino Philippines offers round-the-clock support to all registered players. Our team is available 24 hours a day, 7 days a week — including holidays — to help with deposits, withdrawals, bonuses, technical issues, and account inquiries.
💬
24/7 Live Chat Support
Average response time: under 3 minutes · Available in English & Filipino
💬 Start Live Chat Now →
Contact Channels
💬
Live Chat
24/7 · Fastest option
Response in <3 minutes
Available in Filipino
Response in <3 minutes
Available in Filipino
Department Contacts
| Department | Contact | Response Time |
|---|---|---|
| 💬 General Support | Live Chat / [email protected] | Under 3 min (chat) / 24h (email) |
| 💰 Payments & Withdrawals | [email protected] — Subject: PAYMENT | Up to 24 hours |
| 🔐 Account & Verification | [email protected] — Subject: KYC | Up to 24 hours (business days) |
| 🎁 Bonus & Promotions | [email protected] — Subject: BONUS | Up to 24 hours |
| ⚖️ Disputes | [email protected] — Subject: DISPUTE | Up to 72 hours |
| 🛡️ Responsible Gaming | [email protected] — Subject: SELF-EXCLUSION | Priority — within 24 hours |
| 🔒 Affiliate Program | [email protected] | Up to 48 hours |
Common Support Topics
💳 Payment Issues
Deposit not received · Withdrawal delay · GCash / Maya error · Crypto confirmation
🔐 Account Issues
Can't log in · Forgot password · Account locked · Change email or phone number
🎁 Bonus Queries
Bonus not credited · Wagering questions · Free spin delivery · Promo eligibility
🎮 Technical Issues
Game not loading · App crash · Disconnection during play · Browser compatibility
📋 KYC Verification
Document submission · Verification status · Additional requirements · ID types accepted
🛡️ Responsible Gaming
Set deposit limits · Request cooling-off · Self-exclusion · Crisis support
PAGCOR Regulatory Escalation
365 Casino is licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation). If you have a complaint that has not been resolved by our support team within 72 hours, you may escalate it directly to PAGCOR:
PAGCOR — Philippine Amusement and Gaming Corporation
Website: www.pagcor.ph
Trunkline: +63 2 8521-1600
Email: [email protected]
Address: PAGCOR Corporate Office, City of Dreams Manila Complex, Aseana Boulevard, Parañaque City
Trunkline: +63 2 8521-1600
Email: [email protected]
Address: PAGCOR Corporate Office, City of Dreams Manila Complex, Aseana Boulevard, Parañaque City
✅ Before escalating to PAGCOR, please ensure you have your 365 Casino account number, dates of transactions, and a summary of your complaint. Our team resolves most disputes within 24–72 hours.
Responsible Gaming Helplines
If gambling is causing distress, please reach out to these confidential services:
📞 NCMH Crisis Hotline: 1553 (24/7, free)
National Center for Mental Health — Philippine government mental health crisis support
🌐 Gamblers Anonymous Philippines: +63 2 8282-9900
Peer support groups across the Philippines for problem gamblers and families
International gambling support, self-assessment tools, and treatment finder
FAQs — Support
What are 365 Casino support hours?
Support is available 24 hours a day, 7 days a week including Philippine public holidays. Live chat is the fastest way to get help, with typical response times under 3 minutes.
How do I contact 365 Casino by email?
Email us at [email protected]. Include your registered email address, account ID if available, and a clear description of your issue. Use subject tags like PAYMENT, BONUS, KYC, or DISPUTE for faster routing.
My withdrawal is delayed — what should I do?
First, check that your KYC verification is complete. Then contact live chat or email [email protected] with subject "PAYMENT" and include your withdrawal ID. Most delays are resolved within 24 hours on business days.
Can I request self-exclusion via support?
Yes. Contact us via live chat or email [email protected] with subject "SELF-EXCLUSION". Self-exclusion requests are treated as top priority and processed within 24 hours. During this period, please refrain from making deposits.
Is there phone support available?
Currently, 365 Casino offers support exclusively via live chat and email. Live chat is available 24/7 and is significantly faster than phone support for most issues. For urgent account matters, use live chat.